Centralize all your customer messages in one place with the shared inbox. Respond to inquiries, assign chats, and stay organized across your team—all from a single, easy-to-use dashboard.
3 active conversations
Sarah Johnson
+1 234 567 8901
Hi! I need help with my order status...
Mike Chen
+1 234 567 8902
Can you help me with product pricing?
Lisa Rodriguez
+1 234 567 8903
Thank you for the quick response! 😊
Transform your customer support with powerful collaboration tools designed for WhatsApp Business
Centralize all customer conversations in one unified dashboard
Instantly assign conversations to the right team members
Get instant notifications and live status updates
Work together seamlessly with internal notes and mentions
Ensure no customer message goes unanswered by assigning chats to multiple agents. Share the workload, improve response times, and provide better support by letting team members collaborate on customer conversations.
Customer: Sarah Johnson
"Hi! I need urgent help with my order. It was supposed to arrive today but I haven't received it yet. Can someone please help me track it?"
Mike Johnson
Online • Order Specialist
Anna Smith
Online • Customer Support
David Lee
Away • Back in 15 min
Agent View Control
John Doe
+1 ***-***-1234
Can you help me with my account?
Sarah Miller
+1 555-123-4567
Thank you for the quick response!
Robert Johnson
+1 ***-***-9876
I need to update my information...
Safeguard your customer's contact details by masking their phone numbers. This feature keeps full numbers hidden from agents, reducing the risk of data misuse and securing customer information.
Easily organize and filter customer chats by tags, so you can quickly access specific conversations. Whether it's support, sales, or follow-ups, tags help you keep track of what matters most and improve team efficiency.
12 conversations
Emma Wilson
Need immediate help with payment issue!
Tom Kim
How do I reset my password?
Lisa Martinez
Interested in your premium plan...
Customer: John Smith
"What are your business hours?"
"We're open Monday-Friday 9AM-6PM EST. For urgent matters, use our 24/7 chat support!"
"Our plans start at $29/month. Would you like me to send you our detailed pricing guide?"
"I'll connect you with our technical team. They'll help resolve this within 24 hours."
"Thank you for choosing us! Is there anything else I can help you with today?"
Save time and maintain consistency by using canned responses for common questions. With just a click, your team can send pre-written replies, helping customers get quick answers and freeing up time for more complex inquiries.