1. Refund Overview
Your Satisfaction is Our Priority. Msgro offers a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied with our WhatsApp marketing platform, you can request a full refund within 7 days of your initial purchase.
This refund policy applies to all subscription plans and is designed to give you confidence in trying our platform risk-free. We believe in the value of our service and want you to experience it without financial worry.
2. Eligibility Criteria
2.1 Qualifying Conditions
To be eligible for a full refund, your request must meet the following criteria:
- Request submitted within 7 days of initial subscription purchase
- First-time customer (new account registration)
- Account in good standing with no policy violations
- No excessive usage that indicates abuse of the refund policy
- Valid reason provided for dissatisfaction
2.2 Account Requirements
Your account must meet these requirements:
- Account created with valid business information
- No fraudulent activity or suspicious behavior
- Compliance with our Terms of Service
- Original payment method still valid and accessible
3. Refund Process
3.1 How to Request a Refund
Follow these simple steps to request your refund:
Contact Our Support Team
Send an email to contact@msgro.com with the subject line "Refund Request" within 7 days of your purchase.
Provide Required Information
Include your account email, subscription details, purchase date, and reason for the refund request.
Account Verification
Our team will verify your account details and confirm eligibility for the refund within 24 hours.
Refund Processing
Once approved, your refund will be processed back to your original payment method within 3-5 business days.
3.2 Required Information
Please include the following information in your refund request:
- Full name and account email address
- Subscription plan and purchase date
- Transaction ID or receipt number
- Detailed reason for refund request
- Any relevant screenshots or documentation
4. Processing Timeframes
Request Review
24 hours: Initial review and eligibility confirmation
Refund Processing
3-5 business days: Refund processed to original payment method
Important Note: Processing times may vary depending on your bank or payment provider. Some financial institutions may take additional time to reflect the refund in your account.
4.1 Payment Method Considerations
- Credit Cards: 3-5 business days to appear on statement
- Debit Cards: 3-7 business days depending on bank
- PayPal: 1-3 business days to PayPal account
- Bank Transfers: 5-10 business days depending on bank
5. Non-Refundable Items
Please Note: Certain charges and services are non-refundable even within the 7-day period.
5.1 Non-Refundable Charges
- WhatsApp Message Fees: Charges for messages sent through WhatsApp Business API
- Third-Party Integration Costs: Fees paid to external service providers
- Custom Development: Bespoke features or integrations already delivered
- Training Services: Completed training sessions or consultations
- Setup Fees: One-time account setup or migration charges
5.2 Usage-Based Exclusions
The following usage-based charges are non-refundable:
- Messages already sent to customers
- API calls made to external services
- Data storage and bandwidth usage
- Premium support incidents resolved
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
6.1 Partial Refund Scenarios
- Service Downtime: Significant service interruptions beyond our control
- Feature Limitations: Advertised features not available in your region
- Account Restrictions: Platform limitations affecting your specific use case
- Prorated Cancellations: Mid-cycle cancellations with valid reasons
6.2 Calculation Method
Partial refunds are calculated based on:
- Unused portion of subscription period
- Actual service availability during billing period
- Features accessed versus features paid for
- Usage levels compared to plan limits
7. Service Cancellation
7.1 Immediate Cancellation
When you request a refund, your service will be:
- Immediately suspended to prevent additional charges
- Data preserved for 30 days in case you change your mind
- All recurring billing stopped
- Access to premium features removed
7.2 Data Retention
Data Protection: Your account data will be retained for 30 days after cancellation, allowing you to reactivate your account if you change your mind. After 30 days, all data will be permanently deleted.
8. Dispute Resolution
8.1 Internal Resolution
If your refund request is denied, you can:
- Request a detailed explanation of the denial
- Provide additional documentation to support your case
- Escalate to our senior support team
- Request a manager review within 48 hours
8.2 External Options
If internal resolution fails, you may:
- Contact your payment provider for a chargeback
- File a complaint with relevant consumer protection agencies
- Seek mediation through approved dispute resolution services
- Pursue legal action in accordance with our Terms of Service