Privacy & Data Protection

Privacy Policy

Your privacy is important to us. This policy explains how Msgro collects, uses, and protects your personal information.

Last Updated: June 2025

1. Overview

Msgro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp marketing platform and related services.

By using Msgro's services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

  • Account registration information (name, email address, phone number)
  • Business information (company name, industry, website)
  • Payment information (processed securely through third-party providers)
  • Customer contact lists and messaging content
  • Support communications and feedback

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Usage data (features used, messages sent, campaign performance)
  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, errors encountered)
  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third parties, including WhatsApp Business API, payment processors, and analytics providers, to enhance our services and verify account information.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our WhatsApp marketing platform
  • Communication: To send you service-related notifications, updates, and support responses
  • Analytics: To analyze usage patterns and optimize platform performance
  • Security: To detect, prevent, and address technical issues and security threats
  • Compliance: To comply with legal obligations and enforce our terms of service
  • Marketing: To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, payment processing, analytics)
  • WhatsApp Business API: With Meta/WhatsApp for message delivery and compliance purposes
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

5. Data Security

Security is our priority. We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data storage
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Employee training on data protection practices
  • Secure data centers with physical access controls

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Types of Cookies We Use:

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us analyze platform usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Message Data: Retained for 90 days for delivery and compliance purposes
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules where applicable

10. Children's Privacy

Age Restriction: Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices within our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Information

contact@msgro.com
https://msgro.com
Data Protection Officer

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request."

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform (hosting, payment processing, analytics)
  • WhatsApp Business API: With Meta/WhatsApp for message delivery and compliance purposes
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

5. Data Security

Security is our priority. We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

  • SSL/TLS encryption for data transmission
  • AES-256 encryption for data storage
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Employee training on data protection practices
  • Secure data centers with physical access controls

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information (subject to legal obligations)
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Types of Cookies We Use:

  • Essential Cookies: Required for basic platform functionality
  • Performance Cookies: Help us analyze platform usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 30 days after deletion
  • Message Data: Retained for 90 days for delivery and compliance purposes
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Legal Requirements: Some data may be retained longer to comply with legal obligations

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions by relevant data protection authorities
  • Certification schemes and codes of conduct
  • Binding corporate rules where applicable

10. Children's Privacy

Age Restriction: Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices within our platform

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Contact Information

contact@msgro.com
https://msgro.com
Data Protection Officer

Response Time

We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "URGENT - Privacy Request."