1. What Are Cookies?
Cookies Explained: Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, improve your experience, and provide analytics about how our platform is used.
1.1 Similar Technologies
In addition to cookies, we may also use similar technologies including:
- Local Storage: Stores data locally in your browser for faster access
- Session Storage: Temporary storage that expires when you close your browser
- Web Beacons: Small transparent images that track user behavior
- Pixels: Tiny graphics used for analytics and advertising
- SDKs: Software development kits for mobile app tracking
2. How We Use Cookies
Msgro uses cookies and similar technologies to enhance your experience and improve our services in the following ways:
Personalization
Remember your preferences, settings, and login status for a customized experience.
Analytics
Understand how you use our platform to improve features and performance.
Security
Protect against fraud, unauthorized access, and ensure platform security.
Marketing
Deliver relevant advertisements and measure campaign effectiveness.
3. Types of Cookies We Use
We use different types of cookies for various purposes. Here's a detailed breakdown:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Examples:
- • Authentication and login status
- • Security tokens and CSRF protection
- • Shopping cart contents
- • Language and region preferences
- • Load balancing and server routing
Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information.
Examples:
- • Google Analytics tracking
- • Page load times and performance metrics
- • Error tracking and debugging
- • User journey and behavior analysis
- • A/B testing and optimization
Functional Cookies
These cookies enable enhanced functionality and personalization features.
Examples:
- • Remember your preferences and settings
- • Chat widget and customer support
- • Social media integration
- • Video player preferences
- • Form auto-fill and saved data
Marketing Cookies
These cookies are used to deliver advertisements and track marketing campaign effectiveness.
Examples:
- • Google Ads and Facebook Pixel
- • Retargeting and remarketing
- • Conversion tracking
- • Affiliate marketing attribution
- • Cross-device tracking
4. Third-Party Cookies
Some cookies on our website are set by third-party services that we use to enhance functionality and analyze usage:
Analytics Services
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: Heatmaps and user session recordings
- Mixpanel: Event tracking and user analytics
Marketing Services
- Google Ads: Advertising and conversion tracking
- Facebook Pixel: Social media advertising
- LinkedIn Insight: Professional network advertising
Support Services
- Intercom: Customer support chat widget
- Zendesk: Help desk and ticketing system
- Calendly: Meeting scheduling integration
Content Services
- YouTube: Embedded video content
- Vimeo: Video hosting and playback
- Typeform: Interactive forms and surveys
Important: Third-party cookies are governed by the respective privacy policies of these service providers. We recommend reviewing their policies to understand how they handle your data.
5. Cookie Management
Your Control: You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
5.1 Cookie Consent
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies for the best experience
- Customize your cookie preferences by category
- Decline non-essential cookies
- Learn more about each cookie type
- Change your preferences at any time
5.2 Managing Your Preferences
You can update your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Accessing the cookie preference center in your account settings
- Using your browser's cookie management tools
- Contacting our support team for assistance
6. Browser Settings
You can control cookies through your browser settings. Here's how to manage cookies in popular browsers:
Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and Security → Cookies
- Choose your preferred cookie settings
- Manage exceptions and blocked sites
Mozilla Firefox
- Click the menu button → Settings
- Select Privacy & Security
- Go to Cookies and Site Data
- Configure your cookie preferences
Safari
- Go to Safari → Preferences
- Click the Privacy tab
- Choose your cookie settings
- Manage website data as needed
Microsoft Edge
- Click the three dots → Settings
- Go to Cookies and site permissions
- Select Cookies and site data
- Configure your preferences
Note: Disabling cookies may affect the functionality of our website and prevent you from accessing certain features. Some essential cookies are required for basic website operation.
7. Mobile Devices
On mobile devices, cookie management works differently depending on your device and browser:
iOS Devices
- • Settings → Safari → Privacy & Security
- • Block All Cookies or Allow from Websites I Visit
- • Clear cookies and website data
- • Prevent cross-site tracking
Android Devices
- • Chrome → Settings → Site Settings → Cookies
- • Allow or block cookies
- • Clear browsing data
- • Manage site-specific permissions
7.1 Mobile App Tracking
If you use our mobile app, we may use similar tracking technologies including:
- Device identifiers (IDFA on iOS, Advertising ID on Android)
- App usage analytics and crash reporting
- Push notification tokens
- Location data (with your permission)
- Biometric data for authentication (with your consent)
8. Policy Updates
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through our website or email if changes are significant
- Request renewed consent for new cookie types if required
- Provide clear information about what has changed
Stay Informed: We recommend reviewing this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.